The Lonely Palm

Thank you for supporting original art. Because each painting is a unique, one-of-a-kind original, our policy is designed to ensure the safety and integrity of the work. All sales of original artwork are final. We do not offer returns or exchanges. We want you to be 100% confident in your acquisition. To assist with your decision, we provide high-resolution images and detailed descriptions of each piece. If you require additional photos, a video of the work in natural light, or have questions about the texture and colors, please contact us before purchasing at info@artbymarkjordan.com.

While we take the utmost care in packing your artwork for a safe journey, accidents can happen during transit. Please inspect your order upon receipt. If the artwork arrives damaged, you must contact us at info@artbymarkjordan.com within 24 hours of delivery. Please include clear photos of the damage to the artwork and the condition of the exterior packaging. This is necessary for us to process an insurance claim with the carrier.

In the rare event that a return or replacement is authorized, we will provide you with a pre-paid shipping label and specific instructions. Privacy Note: To ensure the security of the studio and our collectors, please do not mail items back to the origin address on the shipping label. All authorized returns must be sent to our designated receiving point provided at the time of the claim.

At Art by Mark Jordan, we believe the experience of acquiring art should be as seamless as the work itself. To ensure your new piece arrives in pristine condition, we personally oversee every step of the logistics process.

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Transparent Pricing:

• Complimentary shipping: To keep your purchase simple and transparent, all shipping costs, handling fees, and professional packaging expenses are already included in the listed price of the artwork. There are no hidden fees at checkout. 

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Professional Handling & Carrier:

• All domestic shipments are handled exclusively via UPS.

• We use professional-grade, acid-free materials and heavy-duty boxing specifically designed for acrylic paintings on canvas. This ensures the surface and structure of the work remain stabilized during transit.

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Protection & Peace of Mind:

• Fully insured: Every shipment is insured for the full value of the artwork.

• USP Guarantee: Your delivery is backed by the UPS service Guarantee, ensuring reliable transit times and handling.

• Tracking: once your artwork has been dispatched, you will receive a confirmation email containing a UPS tracking number so you can monitor its journey to your door.

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Signature Required:

• Due to the value of the artwork and its sensitivity to extreme temperatures, all products are shipped requiring signature upon delivery to ensure safe delivery of your artwork.

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Damage Protocol:

• In the rare event of damage during transit, please take photos of the exterior packaging and the artwork immediately and contact us within 24 hours so we can initiate the insurance claim.

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Thank you supporting Art by Mark Jordan! To ensure the longevity of your painting and preserve its value, please follow these guidelines:

Storage & Transport:

• No glass contact: Never let the painted surface touch glass or acrylic glazing. Changes in temperature can cause the paint to “bond” to the glass, leading to permanent damage when separated. Use spacers if framing.

• Acid-Free only: When wrapping for storage or moving, use acid-free glassine paper directly against the paint. Avoid plastic wrap or bubble wrap touching the surface, as they can trap moisture or leave patterns in the acrylic.

• Breathable packing: Once wrapped in glassine, use sturdy cardboard “sandwiches” to prevent punctures during transit.

Advanced Environment Control:

• Temperature stability: Acrylic paint is thermoplastic; it softens in heat (becoming tacky) and can become brittle and crack in extreme cold. Aim for a consistent 64˚F to 75˚F.

• Vertical Storage: Always store paintings upright. Stacking them flat can lead to pressure marks or sticking, even with protective layers.

Handling & Display:

• Touch edges only: oils from skin can damage the surface over time.

• Avoid direct sunlight: UV rays cause fading; hang in a shaded or UV-protected area.

• Climate control: Maintain a stable environment. Avoid humid bathrooms or spots above active fireplaces.

  
  

Cleaning:

• Dust lightly: Use a soft, dry microfiber cloth or a clean squirrel-hair brush.

• No chemicals: Never use glass cleaners, water, or solvents, which can cloud the acrylic polymer.

Surface Safety:

• Avoid “wet” cleaning: If a dry dusting isn’t enough, consult a professional conservator. Acrylic is porous, and using even a damp cloth can pull dust deeper into the paint film.

The Certificate of Authenticity (COA): Your painting includes a COA, which serves as its legal “birth certificate.”

• Keep it separate: Store the COA in a fireproof safe or a secure digital file.

• Resale value: You must present this document if you ever choose to appraise or sell the work.

• Watermarked for security: Your COA (as well as this care guide) are watermarked to provide enhanced security and validity to the COA as well as prevent the reproduction of counterfeit COAs.